Terms & Conditions

1. General

By accessing and using the Liora Flames website (lioraflames.com), you agree to these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.

2. Products

We strive to display accurate product colors and details. However, slight variations may occur due to screen settings and the handmade nature of our candles. Each candle is unique, which is part of what makes them special.

3. Pricing

All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes. We reserve the right to change prices without prior notice. Prices at the time of order placement will be honoured.

4. Orders & Payment

• All orders are subject to availability and confirmation
• We accept UPI, credit/debit cards, net banking, and Cash on Delivery
• We reserve the right to refuse or cancel any order at our discretion
• Payment is processed securely via Razorpay

5. Shipping & Delivery

Estimated delivery times are provided as guidelines and are not guaranteed. We are not liable for delays caused by courier partners, natural disasters, or other events beyond our control. For detailed shipping information, visit our Shipping Info page.

6. Returns & Refunds

As our products are hand-poured to order, we do not provide general returns or exchanges. However, we offer replacements for products damaged during transit; damaged items will be replaced with the exact same product. For details, visit our Returns & Exchanges page.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information when registering
• We reserve the right to suspend or terminate accounts that violate these terms

8. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Liora Flames and is protected by copyright laws. Unauthorized reproduction or distribution is prohibited.

9. Limitation of Liability

Liora Flames shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product in question.

10. Contact

For questions about these terms, contact us at sales@lioraflames.com.